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As storm recovery continues, we are aware that the Outage Map is not showing some customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning.

We know it is frustrating for our customers and are working hard to reconcile the outages shown on the map. Please continue to report outages, as needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

Over the last 24 hours, more than 150 line crews and 70 tree crews worked throughout the day and night to help over 22,000 customers regain power from storm related outages.  We now have 98% percent of our customers back online since the bomb cyclone hit Western Washington Tuesday afternoon and will continue to work as fast as we can to restore every customer.

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alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

PSE customer alert:

Be aware of scams targeting utility consumers

PSE wants you to be aware of scammers and con artists who target utility consumers across the country by posing as utility representatives and demanding immediate payment of an “overdue” bill to avoid disconnection of your energy service.

Recent scams include:

  • Scammers calling customers stating they have an overpayment, but need bank information to issue a refund. PSE will not ask for your bank information. Any refund will be credited to your account.
  • Scammers going door-to-door offering to restore power for a fee, or asking if your power is out. This is NOT something PSE workers would do.
  • Phone calls using “spoofing technology” that displays Puget Sound Energy’s name and phone number when they call to threaten disconnection of service—usually within 30 minutes—if immediate payment is not made with a prepaid debit or money card.
  • A caller, falsely claiming to be from Puget Sound Energy, leaves a message to call back a number, usually an unfamiliar 1-800 or area code number.

Protect yourself

Contact us and local authorities if you suspect or experience fraudulent activity.

  • PSE never asks or requires customers who have delinquent accounts to purchase a prepaid debit card to avoid disconnection.
  • Customers who have delinquent accounts receive multiple notifications from us by mail and over the phone for several weeks prior to disconnection.
  • Customers with concerns about a call to pay their bill should hang up and call us directly at 1-888-225-5773 by looking up the phone number on PSE.com or on their PSE bill.
  • We encourage you to report suspicious, fraudulent calls and emails. These agencies have taken the lead on investigating utility scams:

    Washington Attorney General’s Office
    1-800-551-4636
    www.atg.wa.gov/FileAComplaint.aspx#Online

    Federal Trade Commission
    1-877-FTC-HELP
    www.ftc.gov/complaint
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